I haven’t posted much this week. Because there has been shit going on.  Or down. Or NOT going down, as the case may be. We are having serious issues with customer service at almost every turn. It seems that we have done something to incur the wrath of almost everyone in the. whole. world. There can be no other explanation for why we are thwarted at every turn, treated like imbeciles, screwed until we beg for mercy (and I don’t mean the good kind of screwing).

I wanted to say that US customer service blows chunks because we have had SO VERY MANY bad experiences since we arrived in America. But I have come to believe it has more to do with the fact that there is something fundamentally inspiring to bureaucrats that emanates from myself and the hubby in particular, and not the fair United States.

Need some examples of what is going wrong?

Well, you already heard me whine about the circus that was our medical issues. They have since been straightened out.

Then there is school: I was told I could not enroll my daughter in school until we were physically living in the city where the school is located. Even though I had my lease in hand, proving that we would be living there as of September 1. The school wasn’t going to allow her to come to the half hour orientation this past week because she isn’t technically a resident of the city yet. Seriously? Who the EFF cares? I made some calls to the superintendent’s office and it was eventually worked out. But it shouldn’t have been so complicated.

And then there was setting up power and electricity. I couldn’t call and do it because I don’t have an SSN and they would need all kinds of other identification faxed to them if I were to set it up. So I attempted to do it online with the hubby’s info. But, as always happens, it was more complicated than it was supposed to be. And I had to call the customer service line in order to get help. Where they offered to just finish setting it up online. But then they couldn’t because…see above. So it took 87 hours to get the power set up. The electricity was supposedly set up – but then we received an email requesting the hubby send some faxed copies of his identification. Which he did. Then never heard from them again to find out if we would be allowed the privilege of buying the electric company’s electricity. So when he called to find out what was going on the automated system was broken and wouldn’t accept any information he entered verbally or by punching buttons. And then hung up on him. FOUR TIMES. When he tried calling a different area and spoke to a person he was told that yes, our electricity had indeed been set up ON AUGUST 20TH. Despite the fact that we requested it to start SEPTEMBER 1ST. Because who doesn’t like paying for someone else’s electricity?

Oh yes, and we had the nonsense with getting our phones set up. And then the phones we worked so hard to get have not been getting the days and days of battery power that we were promised. So we are switching them for new ones.

I’ve been calling places all week changing our records so that banks and doctor’s offices have our current contact/mailing info after we move.  I tried calling our health insurance provider’s office to give them our updated info. But they wouldn’t take it! No, that info has to come through the hubby’s work. Because they don’t have enough things to be doing. It certainly makes sense to refuse to take info from ME when I have gone through the effort to phone you, rather than to get it through a third party. Yes, that is totally reasonable, right? (GAH!!!)

And the icing on the cake? The movers, who have been telling us all along that we should have our household goods delivered to us by this Tuesday, Sept. 2, are now suddenly saying it could be as late as September 9th. And no matter what we say to them, they refuse to even attempt to do anything about it. They are just poor helpless victims who have no control over this very complicated process. Well, no control over anything EXCEPT MY EFFING STUFF Yes, this biggest of all the screwups, is happening by a Canadian office of Allied Van Lines (Note to the world: NEVER use Allied Van Lines unless you want no communication from the people who are holding your belongings hostage and a drunk to throw your shit around carelessly when they’re loading the truck. If that’s what you want, you’ll definitely be satisfied.). 

But really, I’m looking forward to living in our beautiful new house with no beds, linens, chairs, dishes, cooking utensils, or anything else that I own. I’m sure my kids will love having picnics on the floor and eating take-out every night. 

Somebody kill me.

I’m sorry. I can’t even make my whining eloquent today. I’m too mad and frustrated and ready to just throw up my hands and cry “uncle”! If I thought that it would help, I would have done it a long time ago.